Incident-al GrowthIt all started with the Chai Incident. I’m usually exceptionally nice when I’m out and about, engaging waiters, bartenders and baristas with equal warmth. The Chai Incident was a jarring exception. It happened this past winter. I happened to be craving a Starbucks chai latte like a baby craves warm milk. Yes, the extreme metaphor is intentional. Because when I learned they were out of chai, I acted like a complete infant.
“What?!?” I barked. “You don’t have CHAI? That’s like a McDonald’s not having FRENCH FRIES!” In retrospect, I was so over-the-top it was almost comical. But it certainly wasn’t funny to the cowering barista. It also wasn’t funny to my companion, who looked like he wanted to scramble under the counter and hide. “Do you want something else?” he asked instead.
I shot him a death glare. “No,” I snapped. “I want chai.” I could have had hot chocolate, a variety of teas or even coffee. But I wasn’t satisfied until we’d gone to another Starbucks and I’d gotten my beverage of choice.
While I realize my reaction was based in failed gratification, I’m still disturbed by its excessiveness. We live in a time in which technology hasn’t only made instant gratification possible….it’s made it the expectation. Need directions? GPS. Movie times? Blackberry. Future wife? Match.com. And so on. But as real life reminds us daily, there is no magic bullet against unhappiness or disappointment. We’re not infallible; how can life be? Sometimes happiness is simply making the best of our less-happy times. The Chai Incident forced me to reject my instant gratification tendencies. I’ve made progress.
One day after work last month I drove to the beach to take a walk. The beach, however, closes at sunset. Blocking my path was a man who made Archie Bunker look like Mr. Rogers. “You!” he rumbled, emerging from his vehicle. “You can’t park here! We’re closing!” Suspiciously, he wasn’t in one of the jeeps the patrolmen usually drive. I'd admittedly been on the cellie with Mom.
“And you should get off that cell phone when you’re driving, too!” Super Archie screamed. “Er, Mom, I gotta go,” I said hastily. “Sorry. I’ll call you back.” By the time I looked back at Super Archie, I could feel the heat burning through my cheeks. Hackles rising, I was spoiling for a fight. “I see a lot of cars here,” I blurted, waving my hand vaguely to the cars peppering the lot.
“Yes,” Super Archie affirmed gruffly. “But they should be leaving soon, too.” I literally had to press my lips together—
hard—to keep from responding. My heart slammed around in my chest. Thoughts pierced my mind like darts.
Is he even for real? Who does he think he is? And the sun’s not even begun to set! Finally, I took a long, slightly shaky breath, and exhaled deeply.
Okay, I concluded.
Asshole on a power trip. Don’t give him more fuel. So I turned my car around and gave Super Archie what had to have been the fakest smile of all time. “Thanks!” I exclaimed. “I appreciate the heads-up! Have a fantastic evening!” And you know...he smiled back.
But the moment of truth, it seemed, came today. I was returning from a meeting in Hartford. Traffic was crawling. My head throbbed from a blossoming headache. The line of cars slowly moved forward. I eased ahead. Brake lights flashed. I slid to a stop. Glancing in my rearview mirror, I noticed a gray minivan coming toward me way too fast.
He’s gonna hit me, I thought, rather matter-of-factly.
I really think he’s gonna hit me. I heard the last-minute cry of brakes. And then, just like that, I felt the crunch of metal-on-metal. I lurched forward; fell back. Sighed. “This can’t be happening,” I muttered.
The driver got out of his car. He couldn’t have been more than twenty. To my disbelief, he was smiling.
Smiling! He didn’t ask if I was okay. He didn’t apologize. He just grinned, smarmy. But anger, I realized, was useless. Instead, I inspected the damage. My bumper was pretty much hanging off the car. “Do you have insurance?” I asked. He showed me his insurance card. By the time the police arrived and a case report was made, more than an hour had passed. Fortunately I was close enough home to drive there safely. Once settled, I quickly got to work on making the necessary calls. I filed a report with my insurance company. I had my car towed to a body shop. I spoke to the adjuster assigned to my case. Best of all, I acquired a sweet-ass rental: an adorable, sky-blue 2008 PT Cruiser.
I’m really lucky everything went as smoothly as it did. Yes, even stressful situations can bring out the best outcomes, like cool rental cars. Coming from a long line of (similarly recovering) hotheads, it wasn’t always easy growing up. If blessed with a family of my own someday, I want to emphasize the importance of going with the flow. Most things in life don’t matter. We put so much focus on appearance and status and material possessions. We’re expected to have it all, and have it all
now. But I want to someday tell my son or daughter that so much of that is ephemeral. It's certainly never a means to justify a bad attitude. Behaving disrespecfully, even when seemingly warranted, is never a wise course of action. It creates an even more hostile environment and debases us to our protagonist’s level, whether it’s an ornery old man or a blasé teenager.
I still think about the Chai Incident. Recently I went by that Starbucks and actually checked who was working. I still remember the girl’s face. I figured I’d buy her a chai latte. Then again, it’s doubtful she’d recognize me. So I’d probably just buy anything
but a latte. And be extra nice.